Challenges Encountered by Quality Management System ISO 9001:2015 Implementation at the Universities

Abstract

In higher education, great transformation is underway. This study describes the challenges of ISO 9001:2015 implementation. This study used a qualitative approach. Public and private universities’ QEC directors were chosen as a population. Fourteen QEC directors were chosen as the study's sample from fourteen universities. One respondent was chosen through purposive sampling from each university. Interviews that were semi-structured were used to get the data. Data analysis was performed using the software QDA Miner Lite once the data had been collected. It was determined that the challenges include a lack of funding, lack of awareness, a lack of staff and faculty involvement and cooperation, a lack of human and financial resources. IPE integration and implementation will offer a platform. If HEC establishes standards and issues orders for notification for international accreditation, the university may be included in quality management system practices on a global level. Giving universities incentives and rewards, providing adequate training for employees, hiring newly trained, dedicated employees, providing universities with special funding for ISO certification.