Challenges Encountered by Quality Management System ISO 9001:2015 Implementation at the Universities

Authors

  • Dr. Muhammad Adnan Maqbool Assistant Professor, Department of Education University of Education, Lahore Punjab, Pakistan
  • Dr. Fasiha Altaf Assistant Professor, Department of Education, GC Women University Sialkot, Punjab, Pakistan
  • Dr. Sunble Bibi Lecturer, Department of Education University of Education, Lahore, Punjab, Pakistan

DOI:

https://doi.org/10.47205/plhr.2023(7-III)52

Keywords:

ISO 9001:2015, Public and Private, QEC Directors, QMS, Universities

Abstract

In higher education, great transformation is underway. This study describes the challenges of ISO 9001:2015 implementation. This study used a qualitative approach. Public and private universities’ QEC directors were chosen as a population. Fourteen QEC directors were chosen as the study's sample from fourteen universities. One respondent was chosen through purposive sampling from each university. Interviews that were semi-structured were used to get the data. Data analysis was performed using the software QDA Miner Lite once the data had been collected. It was determined that the challenges include a lack of funding, lack of awareness, a lack of staff and faculty involvement and cooperation, a lack of human and financial resources. IPE integration and implementation will offer a platform. If HEC establishes standards and issues orders for notification for international accreditation, the university may be included in quality management system practices on a global level. Giving universities incentives and rewards, providing adequate training for employees, hiring newly trained, dedicated employees, providing universities with special funding for ISO certification.

Downloads

Published

2023-09-23

Details

    Abstract Views: 363
    PDF Downloads: 177

How to Cite

Maqbool, M. A., Altaf, F., & Bibi, S. (2023). Challenges Encountered by Quality Management System ISO 9001:2015 Implementation at the Universities. Pakistan Languages and Humanities Review, 7(3), 594–602. https://doi.org/10.47205/plhr.2023(7-III)52