Leadership Evaluation Using Baldrige Quality Framework: A Case of M. Phil Special Education Programs

Abstract

The study intends to assess the leadership practices of MPhil special education programs’ by applying Baldrige Quality, and to identify strengths and weaknesses as opined by HoDs, faculty and students. Leadership is pivotal for excellence and continuous improvement. The Baldrige Quality Framework has become a recognized approach for evaluating leadership practices. However, research examining leadership in Special Education Programs aligned using the Baldrige Quality Framework is lacking. A qualitative research approach using narrative study for program evaluation was employed. Purposive sampling technique was used to sample program leadership, faculty, and students. Data collection was trough semi structured interviews and document analysis. The study found general moderate alignment between leadership practices and the Baldrige Quality Framework, with fair strengths in alignment with organizational goals, communication, continuous improvement, and inclusivity. Areas for improvement include refining success metrics, enhancing student support systems, and placing greater emphasis on benchmarking. The study recommends that leadership should focus on refining success metrics, enhancing student support systems, and placing greater emphasis on benchmarking.